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Return and Refund Policy

Returns

On top of our 100% Happiness Guarantee, you get a full 14 days to return anything you’ve bought from us for any reason whatsoever, or no reason at all!

We'll cheerfully refund or replace your item(s), without any fuss. Just drop us a line by email or pick up the phone.  We want every customer to be 100% happy with their purchase that's why our refund terms are set in a way that if your not happy for any reason then we want to make things right.

To complete your return, we require a receipt or proof of purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@purelysuperfoods.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

PLEASE MAKE SURE YOU ADD YOUR ORDER DETAILS, NAME AND CONTACT NUMBER IN WITH THE PACKAGE YOU ARE SENDING BACK.

To return your product, you should mail your product to: 32 Wharfside, Fenny Stratford Milton Keynes  GB MK2 2AZ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.